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Following are examples of projects and clients. Over the years, Pam has worked with organizations in the private, nonprofit, and public sectors. In addition, she has worked in a coaching or guidance capacity with individuals of all ages and backgrounds.
industry knowledge
organizations
project examples
| Client: |
Common Ground Kauai, a sustainability resource center start-up venture
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| Project Type: |
sustainable business and organizational consulting |
| Services Provided: |
business consulting, organizational assessment,
project management, writing, coaching |
| Description: |
| Common Ground, a Triple Bottom Line for-profit entity based in Kauai, is building out a number of sustainable business and living models. Its aim is to become a demonstration and educational environment fostering healthy local and global communities. The entrepreneur and founder of this venture engaged Pam as a facilitator, consultant, and hands-on co-creator. Deliverables and areas of focus in this ongoing project included: vision and mission statement, organizational ideology and values, business feasibility studies, operations and organizational assessment, sustainability plan and report, development budget and phased implementation plan, employee handbook, identity and creative pieces, contract templates, and stakeholder engagement strategy. A few of the methodologies and standards utilized included The Natural Step Framework, Global Reporting Initiative (GRI), B-Corporation, and various Green Business Program models.
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| Client: |
Sustainable Architecture & Design Firm |
| Project Type: |
human potential & personal development coaching |
| Services Provided: |
bi-weekly private coaching sessions |
| Description: |
| The founder of an internationally-recognized Northwest firm engaged Pam to support him in his personal and professional growth.
Pam facilitated individual sessions to formally explore topics such as human potential, consciousness, leadership, authentic communications, and the daily challenges of new paradigm business and living.
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| Client: |
Entrepreneur, Technology and Energy Sector Start-up |
| Project Type: |
business plan development |
| Services Provided: |
mission/vision development, writing, project management |
| Description: |
| To seek additional funding this start-up venture, an investment management business specializing in energy products, needed a sound business plan and supporting documentation. Over a two month period Pam worked directly with the founder in developing a 60-page investor business plan. This involved vision/mission statement development, document and project management, content strategy development, original writing, editing, and personal coaching. |
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| Client: |
Glass Sculptor Artist |
| Project Type: |
business proposal development |
| Services Provided: |
vision coaching, business development, writing |
| Description: |
| An established WA glass artist engaged Pam to help develop and write a proposal for funding. His vision was to develop his pristine five-acre Vashon Island property into a residency program—offering an inspirational environment for international artists through apprenticeship, connection to nature, and community collaboration. The project resulted in a 25-page proposal, including an articulated vision statement, project description, operations plan, financial needs assessment, and an artist biography and resume. |
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| Client: |
Tellit Productions |
| Project Type: |
business start-up, new website and brochure |
| Services Provided: |
vision coaching, content development and writing |
| Description: |
| Tellit Productions is a video production company helping families and organizations bring their stories to life through personal and business biographies, ethical wills, and photo memory DVDs. When founders, David and Bill, started the company they engaged Pam to do all the content writing for their new website and brochure.
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| Client: |
Environmental Leadership Program |
| Project Type: |
environmental fellows, annual conference |
| Services Provided: |
relaxation and awareness classes |
| Description: |
| The Environmental Leadership Program is a diverse network of visionary action-oriented leaders. Each year, they select outstanding individuals (fellows) from across the environmental movement—from nonprofits, higher education, business, and government. The ELP engaged Pam to facilitate daily relaxation, awareness, and yoga classes during their yearly gathering of selected leaders.
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| Client: |
Private Sessions, Individuals |
| Project Type: |
personal development, human potential exploration |
| Services Provided: |
body-mind coaching, stress management, conscious communications, non-dual awareness |
| Description: |
| Individuals engage Pam to work with them (within either a work or personal context) when they are experiencing life changes, are feeling blocked or stuck, or simply want support in exploring personal growth. In working with individuals, Pam draws from various human potential areas and modalities. The approach in this type of engagement is always fluid and intuitive, oriented to the whole person, and not pathology-focused.
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| Client: |
Microsoft
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| Services Provided: |
Program, Project, and Marketing Management |
| Description: |
Various groups at Microsoft (Worldwide Public Sector Group; Consulting Services; Customer Service and Support Group; Global Procurement Group; and Enterprise and Partner Group) have engaged Pam’s services on projects lasting from 2 weeks to 9 months. All projects entailed driving overall project scopes, timelines, budgets, and methodologies; reporting on status and facilitating executive reviews; and collaborating with multiple global stakeholders. Individual project highlights include the following.
- Organizational Change and Strategy Implementation—On this project Pam worked with a team of four consultants to develop and implement: a new three year strategy, an organization transformation and change management plan, a new business planning annual process, and an engagement model re-design. It also included overall program management, extensive collaboration with Microsoft’s Chief Procurement Officer and his leadership team, and facilitation of leadership team meetings.
- Event Planning Project—Pam was engaged by the Worldwide Public Sector team to initiate planning for an employee global conference. Over a 2- month period, she facilitated the RFP writing and process to hire the creative production agency. She also kicked off planning for keynote strategy development, creative and content direction, speakers, and global employee communications.
- Competitive Intelligence Study—In this project, Pam worked across multiple groups within Microsoft to define a complex research initiative focused on global customer support models for online services. The project resulted in a research questionnaire and methodology, an internal review of existing intelligence, and a research vendor approach.
- Market Assessment Study—In this 9-month initiative, Pam worked with the Customer Service and Support Group. The project was rolled out in 3 distinct phases, and focused on identifying viable North America markets to support B2B outbound telesales. The study included assessing contact center environments; labor and market dynamics of U.S. cities; and global trends in contact center location strategies.
- Global Marketing and Program Management—This was an operational marketing and program management role working with one of Microsoft's most strategic alliance partners. In this role, Pam collaborated with partner counterparts to outline fiscal year marketing strategies; drive global messaging platform; leverage customer evidence opportunities; and execute newsletter and other communications. She also drove progress of special projects such as the development of a model to capture partner relationship key metrics; launch of a new partner Intranet site; and completion of a Service Level Agreement with the Microsoft Executive Briefing Center.
- Documentation and Writing—The Consulting Services group engaged Pam's services to help in scalability testing documentation for a complex enterprise deployment. Pam collaborated remotely with the project team to compile a 90-page Scalability Test Findings Report for a Public Sector customer.
- Documentation and Writing—Pam worked remotely with a Consulting Services team to complete a 30-page Test Plan. The Test Plan was deployed by a large Public Sector customer in a messaging platform migration and consolidation implementation.
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